RETURN POLICY

30 DAY GUARANTEE

You can't tell if a hat fits until it's actually on your head — so we're not going to make you guess before you buy. Try it on indoors, tags still attached. If it's not the fit you were hoping for, send it back within 30 days for a full refund, and we'll cover the return shipping too. Just keep the tags and packaging on so it comes back to us in good shape.

You can expect your refund within 2-3 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). Ship the parcel with your packing slip or order # to the address below:

MONGO Headwear
494 Waterfalls Drive
Farmington, AR 72730

Shipping

Hat didn't fit? We'll refund your return shipping along with the hat — just include your receipt, or email a photo to contact@mongohats.com. Anything else (wrong choice, changed your mind), shipping's on you unless it was our mistake.

Refunds

We will initiate a refund to your credit card (or original method of payment) and a refund confirmation email will be sent to you. You will receive the credit within a few hours to few business days, depending on your card issuer's policies.

Erroneous Return

We are not responsible for the acceptance, safekeeping and/or return of any items that you ship to us in error (I.E., items that were not purchased on our site). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.

Customs Fees

MONGO Headwear is not responsible for Customs Fees presented to International customers. If order is returned back to us, we will refund the cost of the order minus shipping costs.

Incorrect/Incomplete Address

We are not responsible for orders that come back due to the incorrect shipping address entered by the customer at time of order. If an order is returned to us due to an incomplete address, the customer will be responsible for postage costs. If the customer wants to have the order re-shipped it will require another shipping charge.