Privacy policy

This Privacy Policy describes how mongohats.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, shop with, or otherwise interact with MONGO HEADWEAR.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@mongohats.com or by mail using the details provided below:

MONGO HEADWEAR, 494 Waterfalls Drive, Farmington, AR 72730, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

  • Device information. Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify, and with analytics and advertising partners such as Google Analytics and Meta (Facebook/Instagram), where used. Personal Information collected: version of web browser, IP address, time zone, cookie information, what pages, sites, or products you view, search terms, and how you interact with the Site.
  • Order information. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify, our email/SMS marketing platform Klaviyo, and our reviews platform Loox. Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Customer support information. Purpose of collection: to provide customer support and respond to your questions. Source of collection: collected from you (for example, through email, chat, or a contact form). Disclosure for a business purpose: shared with the customer support and helpdesk tools we use to manage and respond to inquiries. Personal Information collected: name, email address, order information, and the content of your message to us.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Klaviyo to power our email and SMS marketing, including order and shipping updates and, where you have opted in, promotional messages. You can read more about how Klaviyo uses your Personal Information here: https://www.klaviyo.com/legal/privacy.
  • We use Loox to collect and display product reviews. If you submit a review, the content you provide (and any photos or your name, if included) may be displayed publicly on the Site.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Text Message (SMS) Marketing

If you opt in to receive text messages from us, we collect your mobile phone number and use it to send you order updates, shipping notifications, cart reminders, and, where you have separately opted in, promotional marketing messages. The sections below describe how we handle this information specifically.

  • Abandoned cart messages. Our website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when a cart has been started but not completed (“abandoned”). If you have opted in to SMS marketing, we use this information to determine when to send you a cart reminder message via text.
  • Third-party data sharing. We will not share your SMS opt-in or consent status with any third party for purposes unrelated to providing you with text message marketing services. We may share your Personal Information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to our text messaging platform provider (Klaviyo), phone companies, and other vendors who assist us in the delivery of text messages.
  • Location tracking. We do not currently use location tracking or location-based services in connection with our SMS or text messaging program. If this changes, we will update this section to describe what location data we collect and why.
  • Your choices. You can opt out of SMS marketing at any time by replying STOP to any text message you receive from us, or by contacting us using the information in the Contact section above. Message and data rates may apply. Message frequency varies.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, where we use them:

For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page at networkadvertising.org. You can also opt out of interest-based advertising broadly through the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, providing customer support, and, where you have opted in, keeping you up to date on new products, services, and offers by email and/or text message.

Lawful basis (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases, as applicable: your consent; the performance of our contract with you; compliance with our legal obligations; and our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase it. See “Your rights” below.

Automatic decision-making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to help prevent fraud (for example, temporary blacklisting of IP addresses or cards associated with repeated failed transactions); this does not have a legal or otherwise significant effect on you.

Selling/Sharing Personal Information

We do not sell Personal Information for money. However, our use of advertising and analytics tools (such as Meta and Google, where used) to show you relevant ads may be considered a “sale” or “share” of Personal Information under some state privacy laws, including the California Consumer Privacy Act (CCPA). The categories of information involved are typically limited to device and browser identifiers, IP address, and browsing or purchase activity on the Site. To opt out of this kind of sharing, please contact us using the information in the Contact section above. We do not knowingly sell or share the Personal Information of minors under 16.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, please contact us through the information above. Your Personal Information may be transferred outside of Europe for storage and further processing, including to the United States. For more information on how Shopify handles data transfers, see Shopify’s GDPR whitepaper: help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to know what Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, or to designate an authorized agent to submit a request on your behalf, please contact us through the information above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and (where applicable) social media or content cookies. Cookies help remember your actions and preferences and let us understand how people use the Site.

Cookies we use include those necessary for the store to function (for example, cart, checkout, and login cookies provided by Shopify), analytics and reporting cookies (for example, from Shopify and Google Analytics), marketing and personalization cookies (for example, from Klaviyo — including for cart-abandonment tracking — and Meta), and review-related cookies (from Loox). For a full, current list of Shopify’s storefront cookies, see shopify.com/legal/cookies.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser settings. Blocking cookies may affect your experience on the Site and may limit how we can share information with third parties such as our advertising partners; see “Behavioural Advertising” above for related opt-outs.

Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently alter our data practices when we detect such a signal.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail or mail using the details under “Contact” above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last updated: August 6, 2026